Everything you need, in plain language.

Returns are accepted when the product is unused, undamaged and complete with its original packaging and accessories. Personalised and customised items are not covered by the right of return.

1. Pack the product in its original packaging.
2. Add a note with your name and order number.
3. Send it to: SEM Fulfillment BV, Attn. The BlueWave Collective, Minosstraat 3, 5048 CK Tilburg, The Netherlands.

We recommend a shipping method with Track & Trace.

Return shipping is at your own expense, from all countries. The shipping costs of your original order are not refunded.

You can exchange your order once, free of charge. Send the original item back unused and in its original packaging. Once it arrives in perfect condition we ship the replacement straight away, and we cover the shipping of the new product.

Once we have received and checked your return, we process the refund within 5 working days, to the payment method you used for the order. Bank processing times can vary. Paid partly with a gift card? That part goes back onto the same gift card.

Please try your bag indoors, so it stays in returnable condition. Check that your laptop fits, pack your daily things to test the layout, keep it free of scratches, stains and odours, and keep the original packaging.

Contact us within 48 hours. We solve it as quickly as possible.

Returns of products bought through a retailer or marketplace always go through that sales channel. Their customer service helps you under their own returns policy.