You can return your purchase up to 30 days after delivery.

Returns will only be accepted if the product is unused, undamaged and includes all original packaging and accessories.

Important note: Personalizations and customizations are not covered by the right of return.


Return costs
Returns from all countries are at your own expense. For exchanges, we will cover the full shipping costs of the new product. This applies to the Netherlands, Belgium, Germany, and the rest of Europe.

The shipping costs of your original order will not be refunded.

Test your product at home – risk-free
We ask customers to only inspect their bag indoors to ensure the product remains undamaged if you decide to return it.

A few tips:

• Check the fit of your laptop in the sleeve or bag.
  
• Experience the layout by organizing your daily essentials.
  
• Keep the product free from traces of use (scratches, stains, odors).
  
• Always keep the original packaging - you will need it for returns.

When you are completely satisfied, your bag is ready to accompany you for years to come.

Exchange
You can exchange your order once free of charge.

Please return the original item to us unused and in its original packaging. Once we receive the product in perfect condition, we'll ship the replacement to you immediately and free of charge.

Damaged or incorrectly delivered product? If your order is damaged or delivered incorrectly, please contact us  within 48 hours.

We will resolve this as quickly as possible and ensure that you can enjoy your purchase without any worries.

To ensure a smooth return, please follow the steps below:

1. Pack the product in the original packaging.
   
2. Add a note with your name and order number.
   
3. Send your return to:
   
   SEM Fulfillment BV
   TAV. The BlueWave Collective
   Minosstraat 3
   5048 CK Tilburg
   The Netherlands

Return shipping costs are at your own expense. We recommend using a shipping method with Track & Trace.

Refund
Within 5 working days We'll process your refund after receipt. Bank processing times may vary.

Returns of products purchased through a retailer or marketplace are always processed through the relevant sales channel.

Please contact their customer service directly for this - they will assist you further according to their own returns policy.

Once we have received and inspected your return, we will process your refund within 5 working days.
We always refund the amount via the same payment method used for the original order.

Did you pay (partly) with a gift card?
Then that portion will be refunded as store credit to the same gift card.

It is not possible to make a refund to another payment method.

Shipping times

Netherlands: 1–2 business days
Belgium & Germany: 2–3 working days
Other EU countries: 3–5 working days
UK & US: 4–8 business days
Norway & Switzerland: 4–12 business days

Orders placed on weekdays before 10:00 PM will be shipped the same day. During peak periods, processing may take slightly longer.

What are the shipping costs?

We keep it simple.

• Netherlands & Belgium: €3.95 under €40, free above
• Other European countries: €6.95 under €40, free above
  

We ship our products to most of Europe and a number of selected international destinations.

Simply select your country during checkout; if your country is displayed, we can deliver there.
If your country isn't listed, we're sorry, but we can't ship to that location at this time.

Please note: we ship not to post office boxes or freight-forwarding services.

Netherlands & Belgium
All prices are including VAT. There are no additional import duties or fees.

Europe (EU countries)
All prices are including EU VAT.
You pay no import duties or additional taxes.

Intercontinental orders
Any applicable taxes or import duties will be calculated automatically during checkout. In many cases, these charges are settled upfront, ensuring your order arrives without delay.

If taxes and/or import duties are not yet included in the price, this will be clearly stated during checkout.

For pre-orders, we always mention an estimated shipping date on the product page.

As soon as your pre-order is ready for shipment, you will automatically receive an email with Track & Trace information.

We use a single, reliable shipping method. Orders placed on weekdays before 10 PM are delivered in the Netherlands and Belgium the next day in 95% of cases and the rest of Europe within 3 business days.

Do you have a specific timing in mind? Let us know via info@thebluewavecollective.com - We are happy to discuss with you what is possible.

Please check the following:

1. Track & Trace page - sometimes delivery is carried out later in the day.
   
2. Your completed delivery address
   
3. Your mailbox or email - is there a not-at-home message left behind?

In many cases the package will be delivered within 24 hours still delivered.

Is your order three working days Still not delivered after the specified date? Please contact us via info@thebluewavecollective.com.

We work with reliable carriers such as PostNL, DHL, DPD, FedEx and UPS.

The carrier is automatically selected based on the delivery address and product type.

Address changes are possible as long as your order has not yet been shipped.

Please contact us directly via info@thebluewavecollective.com.

Unfortunately, we can no longer change the address after shipping.

If you order on a business day before 10 PM, we will ship your order the same day.

During peak periods, processing may sometimes take a little longer.
Once your order has been shipped, you will receive an email with your Track & Trace link.

Please note that it may take up to 24 It may take hours for the tracking information to be fully updated by the carrier.

We offer secure and flexible payment options:

iDEAL
Bancontact
Klarna (Pay Now / Pay Later)
Visa, MasterCard, Maestro
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are fully encrypted and processed securely.

This is possible as long as your order has not yet been shipped. Please contact us as soon as possible via info@thebluewavecollective.com

Is your order already on its way? Unfortunately, we can no longer change or cancel it.

With a pre-order you reserve an item that is temporarily out of stock or part of an upcoming release.

Your order will be shipped as soon as the product is available.

The expected delivery date is always stated on the product page.

Try refreshing the page or using a different browser.

Does the problem persist?

Please contact us via info@thebluewavecollective.com - we will help you right away.

For questions about stock, restocks or availability, you can contact us via info@thebluewavecollective.com.

We will be happy to look into it for you.

We don't currently offer special gift wrapping, but every order is shipped in high-quality, protective packaging.

Yes. All products come with a 2-year warranty.

We cover manufacturing defects and issues with materials or construction.
If something isn’t right, we’ll fix it. No hassle.

If your item arrives in less than perfect condition, let us know within 48 hours and include a few clear photos. We’ll take care of it right away.

If an issue appears later that may be related to a manufacturing defect, just reach out via our contact page or email. We’ll review it and, if it falls under warranty, arrange a repair or replacement.

Yes, you are also entitled to a warranty on manufacturing defects when purchasing through our official retailers.

Processing will always be handled through the sales channel where you purchased the product. Therefore, please contact the relevant store or marketplace directly.

Please note that in order to assess a warranty claim, we always require proof of purchase, such as a receipt or bank statement.

Products purchased from unauthorized sellers or third parties may not eligible for warranty.

You might find your answer on our support page.

If not, just reach out via the contact form or email us at info@thebluewavecollective.com.
We’re here to help.

We usually respond within 24 hours. During busy periods, it may take a little longer.

Would you like your customer data deleted in accordance with GDPR guidelines? Please contact us. We're happy to help.

It's a shame that you want to leave us.

You can easily unsubscribe via the link at the bottom of every email.

After unsubscribing, you will no longer receive promotional or marketing emails, but you will receive all necessary transaction and shipping confirmations.